Contact Us

Member’s Support

If you’re a member of Zero Up™ and are looking for support, you may submit a ticket to team@zerouplab.com. You may also visit our knowledge base center to find our most frequently asked questions located here.

Please allow 24 to 48 hours for a response to your ticket. If are urgently wanting to get a hold of us, you may call us at 888-915-4776 during our office hours, Monday to Friday at 10AM to 6PM PST.

General Inquires

If you have any feedback or suggestions, you may email us at anytime at team@zerouplab.com. We welcome all feedback.

Billing Inquiries

For all billing related, you may also email us at team@zerouplab.com. If you want to speak to a representative from our team, you may call us at 888-915-4776 during our office hours.

Want To Write To Us?

If you want to use the traditional method and write us a letter by mail, you may mail it to our corporate address at 12410 Milestone Center Dr. Suite 600. Germantown, MD 20876